Returns & cancellations
The conditions below distinguish ready-to-ship items from items with a tailoring option, including standard-size dresses made after ordering. These terms do not limit your mandatory consumer rights.
Ready-to-ship cancellations
Cancel within 24 hours for a full refund. After 24 hours, a 30% processing deduction applies, subject to mandatory consumer rights.
Tailored order cancellations
For non-rush tailoring, cancel within 24 hours for a full refund; later cancellations have a 50% processing deduction. Rush tailoring starts immediately and cannot normally be cancelled.
Returns within 90 days
For change-of-mind returns within 90 days of receipt, ready-to-ship items qualify for a refund of the item price. Tailored items have a 50% processing deduction. Return postage is paid by the customer.
Damage or defects
Please report damage or defects within 48 hours, with your order number and photographs, so we can arrange a resolution. This reporting request does not remove your statutory rights. Eligible defective or damaged items qualify for a full refund.
Return condition
Keep items unworn, unwashed, with original tags and packaging. Contact us before returning anything so we can confirm the return address and instructions.
Refund processing
After we receive and check the return, allow 7–10 business days for us to process the refund. Your payment provider may take additional time to credit it.
How to request help
Contact our team with your order number, the item and the reason for your request. Do not send a parcel to the office address without return instructions.